Frequently Asked Stylus Questions – Stylus –The Stylus Company

Frequently Asked Stylus Questions

FREQUENTLY ASKED STYLUS QUESTIONS

Q: HOW DO I KNOW IF A PARTICULAR STYLUS WILL WORK WITH MY DEVICE?

A: In all likelihood it will!  All tablets, ipads, smartphones, iphones, touch-screen enabled notebooks or PC's made in the last few years use the same touch-screen technology called a capacitive touch-screen, and all the styluses we sell will work with these.  The more advanced stylus pens that we sell will also work but may work even better using an app that supports it.  For a more in-depth explanation, go to this article about how to choose a stylus.

Q: I HAVE A SCREEN-PROTECTOR, CAN I STILL USE A STYLUS?

A: Yes you can. Any stylus should work regardless of the screen protector. The really advanced styluses that use bluetooth or other technologies to provide pressure sensitivity may, however, work better without a screen protector.

Q: WILL THE STYLUS SCRATCH MY SCREEN?

A: No it won't, and we've actually never have any such complaints.  If you have a really dirty screen and specks of dirt or dust gets caught between the stylus tip/disc and the screen, it is conceivable that it could.  But then again, having a screen cleaner is not a bad idea anyway, and a screen protector is a really good investment!

Q: WILL THE STYLUS TIP OR DISC WEAR OUT?

A: Eventually it may, depending on a lot of factors including the pressure you apply, the angle and the frequency and type of use.  Many of the high quality styluses we sell have replaceable nibs, tips or discs and we try to keep all the stylus parts in stock.

Q: HOW DO I GET SUPPORT FOR MY STYLUS PRODUCT?

A: Most styluses are fairly straight-forward, they either work, or they don't. Some of the more advanced stylus pens will work better with certain apps, and some of the top of the range styluses may be dependent on the Bluetooth settings. In the first instance, go to the Brands Page and find the link to the Manufactures support page or their user forum.

ORDERING AND SUPPORT

Q: DO YOU HAVE A STOREFRONT?

A: Yes we do, our storefront is wherever you are right now, including on your mobile or tablet, if you are reading this you are already here (or there)! But seriously, no, we don't.

Q: CAN I PICK UP MY ORDER FROM YOUR OFFICE?

A: It depends on your order, all our stock is kept either in our local warehouse or in a secure third party warehouse.

Q: WHAT PAYMENT METHODS ARE AVAILABLE?

A: Payments can be made with either PayPal or credit card using a secure payment system.

Q: HOW MUCH IS SHIPPING?

A: For U.S. residents, shipping for all orders over $50 in value is FREE.  For orders under $50, shipping costs is $6.95. It is automatically added to your order on checkout.

  • We ship using the USPS Priority Mail service.
  • We also offer Discounted Express Shipping for only $9.95 for orders over $50 ($19.95 for orders under $50).
  • International orders are charged based on destination using International Checkout.

Q: WHEN WILL MY ORDER BE SHIPPED?

A: Your order will normally be dispatched next business day after payment has been made (during business hours, Monday to Friday). You will receive an automatically generated emailing stating this. This email does contain your tracking code - see below

Q: WHAT IF AN ITEM  IS OUT OF STOCK?

A: We keep stock of the majority of the items that we sell, but if an item is out-of-stock we'll contact you with an estimated delivery time and also suggest optional products if available.  We are generally unable to part-ship orders.

Q: WHERE ARE ORDERS SHIPPED FROM?

A: All orders are dispatched from either our warehouse or a third party facility.

Q: AM I ABLE TO TRACK MY ORDER?

A: Yes you can, you will receive an email with all tracking details once your order has been dispatched.

Q: HOW LONG DOES DOMESTIC SHIPPING TAKE?

  • Standard Priority Mail takes 2 – 5 business days.
  • Express shipping takes 1 – 2 business days.

Q: HOW LONG DOES INTERNATIONAL SHIPPING TAKE?

  • International orders: 5 – 15 business days.
  • Some International locations may take up to 30 days - review during International Checkout.

Q: WHAT HAPPENS IF MY ORDER DOESN’T ARRIVE WITHIN THE SHIPPING TIME STATED ABOVE?

A: If your order has not arrived after 10 days from receiving your shipping notification, please contact us (20 days for international orders)

Q: WHAT HAPPENS IF THE PRODUCT I PURCHASED BREAKS OR IS DAMAGED?

A: If your product stops working or has faults due to manufacturing fault within a reasonable time after receiving it, we will repair or replace it (at our discretion) free of charge provided the faulty unit is shipped back to us. We will not replace units that have been damaged due to user fault. We maintain the final decision on if a replacement is issued or not. Click here for more detail on our Warranty and Support terms.

Q. WHERE DO I SEND A RETURN TO?

Contact us for our returns address.

30 Days Return - Didn't like it, return it for a full refund.
Free Delivery - Orders over $50 (in USA)
Fast Service - Next Day Shipping (Monday to Friday)